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Visiting Information

Access

There are two accesses at the Dong Bei Street close to the crossroad of Dong Bei Street and Qi Men Road.

Admission

Suzhou Museum was free open to the public from May 18, 2008. The visitors can get the free tickets from the Ticket Office before entering the museum.

 

  1. Tickets Distribution

    2. The Ticket Office will distribute the tickets periodically (Valid ID was required on special occasions), One ticket per person, valid for that very day.

  2. Green Passage

    3. Reserved Groups:

    Groups should make reservations 3 days before arrival at 86-512-67575666; the museum staff will schedule your visit, and issue a priority of visit upon your arrival. Any change of schedule, please inform us at 86-512-67575666.

    Special Visitors:

    Senior citizens aged 60 or above with valid ID

    Active solider or disabled people with valid ID

    Retired veteran cadre with valid ID, a company is allowed

    Children under 1.20 meters in height with adult

    People work for the museum or cultural relic institute with valid ID

    Tour guide accompanying a group (the tour guide certificate will not be accepted as a free admission warrant)

    Approved journalist with valid ID, please contact our Administrative Department at 86-0512-67575111

    Charged Admission:

    Charges may be required for some special exhibitions.

Public Services

  1. Orientation

    2. Guided Tours: Docents are available both in English and Mandarin. Please make reservations, 50 RMB/tour for Chinese and 100 RMB/tour for English .

    Volunteer Docents: volunteer docents are available in each gallery.

    Audio Guide: portable Audio Guides with earphones in both Mandarin and English are available at the Coat-check area, they are equipped with volume control and recorded programming, 20 RMB/set.

    Museum Map: free museum map and publications both in English and Mandarin are available at the Information Desk.

    Information: There is multimedia touch-screen in the lobby

  2. Video programs

    3. Orientation Room

    Free programs, 60 minutes

    The Collections of Suzhou Museum (Chinese with English subtitles)

    The Prince Zhong’s Mansion of Taiping Heavenly Kingdom (Chinese with English subtitles)

    I.M. Pei and the New Suzhou Museum (Chinese with English subtitles)

    Roaming around the Suzhou Museum (Chinese with English subtitles)

    Four videos will be a round of Show

    9:15 am to 10:15 am

    11:00 am to 12:00 am

    1:15 pm to 2:15 pm

    3:15 pm to 4:15 pm

  3. Education & Extension Programs
  4. Tea House: resting and tea sipping in the Tea House and the Wisteria Garden. We provide both Chinese and Western-style tea and pastries.
  5. Museum Shop: located at the east wing to the Great Hall, the Museum Shop features the souvenirs and publications by the Kingdom INC., you can also find the books about the museum at the desk in the Great Hall.
  6. Coat Check: free check in of visitors’ luggage, clothing and other articles, locates in the west wing beside the Great Hall.
  7. Accessibility: Wheelchairs are available free of charge at coat-check areas, lifts are accessible to each floor, and restrooms on the B1 for the people with disabilities are accessible on each floor.
  8. Lost and Found: Please call 86-0512-67575666 or inquire at the Information Desk about lost belongings.
  9. First Aid: there is a first-aid kit at the Information Desk.
  10. Parking: there are two parking lots around the museum, which are the Lion Forest Garden and the Humble Administrator’s Garden Parking lots, the fee is 10 RMB for a daytime. Bicycles can park along the Qi Men Road at the owner’s risk; the museum has no responsibility for theft.

Notice to Visitors

  1. The constant temperature is 20 Celsius degree in the museum; Proper attire required
  2. Please keep your voices down in the Museum.
  3. No smoking in the museum
  4. No pets in the museum
  5. Food and colored drinks are not permitted in the museum except in the Tea House
  6. No mobile phone in the galleries and video room
  7. Video camera is not permitted in the museum. The use of flash is prohibited, no tripod. Photographs cannot be published, sold, reproduced, transferred, distributed or other commercially exploit. Photography is not permitted in special exhibitions or areas with the sign ‘No Photography’; any photos for news release or other special purpose, please call the Administration Department of Suzhou Museum at 86-0512-67575111 during business hours.
  8. Suzhou Museum reserves the right to adjust the policy of photography.

    9. Please use pencil, ballpoint, crayon, pastel and charcoal to sketch; the use of ink, fountain pen and paints is prohibited; do not use stand and bother other visitors when sketching. Some special exhibitions may not allow to sketch.

  9. The library is only open to staffs and volunteers, people with recommendations issued by cultural units or academic institutes can use the library.
  10. Enquiry at 86-0512-67575666

Getting Here

By bus

A number of buses service the area, including the1, 2, 5, 40, 55, 178, 202, 309, 313, 518, 529, 811 and 923.

By car

Drive off the Nanjing-Shanghai Expressway or the Suzhou-Jiaxing-Hangzhou Expressway from the Guan Duli Exit, Suzhou. Then turn to Bei Huan lu (the north ring road) for about 500 meters and turn left to Qi Men Road, the museum is about 200 meters ahead.

Complaints

Telephone: 86-0512-67576011

Email: kaifangbu@szmuseum.com

Mailbox: The Public Relations, Suzhou Museum, 204 Dongbei Street, Suzhou, Jiangsu Province, China